• Do I have/What is my coverage at The Garage Massage?

  • Do I need a referral/prescription for massage therapy?

• What’s the difference between In and Out-of-Network?

  • Is it better to see an In-Network provider?

• What’s your cancellation policy?

Using the information found on your health insurance card, check our Insurance Benefit Inquiry page to see whether your plan is accepted at The Garage, and fill out our inquiry form to get a benefit estimate. Health insurance will typically only cover one hour on any given date of service, as such we will only bill up to one hour and any longer sessions will be subject to our Time-of-Service rate of $100/hr and will not be billed.

Do I need a referral/prescription for massage therapy?

That depends on your plan. Any plans marked with an asterisk (*) on our Insurance Benefit page under “Accepted” will require a referral - even if your benefit booklet indicates it doesn’t, we’ll need it as a business requirement.

An In-Network provider has signed a contract or agreement with the health insurance company they’re networked with to provide services to those members at a specific payment rate and not back-bill the member. In exchange, the health insurance company will often list the provider’s information on their website and help drive business from their members to the provider. An Out-of-Network provider has not signed a contract or agreement with the health insurance company. Some plans don’t offer Out-of-Network coverage of any kind, and others offer Out-of-Network coverage at different rates.

Is it better to see an In-Network provider?

Sometimes, but not always. The cost breakdown of In-Network services will always follow your insurance-provided benefit booklet and the contract they’ve signed, and Out-of-Network services are specific to the provider and any discounts and adjustments they make. The cost can be pretty comparable depending on the provider. It can be difficult to find a networked provider who is accepting new clients.

Regardless of whether you use insurance or not, our business cancellation policy remains the same. Click here to view our cancellation policy in full. We require 24 hours notice for cancelling or rescheduling an appointment. Failure to give 24 hours notice may result in a fee.

We offer booking online via MindBody, over the phone, via text, and via email. MindBody offers real-time availability 24/7 and is most recommended for all of our clients. We require a credit/debit card stored, encrypted, on your MindBody profile in order to reserve the appointment - as such, booking over text and email is recommended only for returning clients. We allow appointment booking within a 120-day period of the current date, regardless of booking method.

Can I set up a recurring appointment?

We’ve disabled recurring appointments on our MindBody suite. Some of our therapists come highly requested and even book out to the 120-day period. If you’d like to book multiple appointments, you’ll have to do so manually - but you’ll be able to book as many as you’d like within the 120-day allowance. To stay scheduled on a regular basis, you’ll have to book more appointments as time passes and the 120-day period continues opening the schedule.